33bdw Privacy Policy
This Privacy Policy explains how 33bdw collects, processes, stores and protects your personal information when you use our online betting and casino platform. Your privacy matters to us.
1. Introduction
33bdw ("the Platform", "we", "us", "our") is committed to protecting the privacy and security of all personal information provided by users ("you", "your") of the 33bdw online betting and casino service available at 33bdw.app. This Privacy Policy sets out in clear terms what personal data we collect, why we collect it, how we use it, how long we retain it, and what rights you have in relation to your personal data.
By registering an account or continuing to use the 33bdw Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. This Privacy Policy forms part of our Terms and Conditions and should be read in conjunction with them. If you do not agree to the practices described in this Privacy Policy, you must not use the 33bdw Platform.
Scope: This Privacy Policy applies to all personal data processed by 33bdw in connection with the Platform, including data collected via the website, account registration, transactions, customer support interactions, and any promotional communications you have opted into.
2. Information We Collect
33bdw collects personal data that is necessary to provide the Platform's services, comply with legal obligations, and protect the integrity of the Platform. The categories of personal data we collect include:
Full legal name, date of birth, gender (where provided), and copies of identity documents provided during KYC verification such as national identity card, passport or driver's licence. This information is collected at registration and during any identity verification request.
Mobile wallet identifiers associated with bKash, Nagad, Rocket or Upay transactions; Visa or Mastercard details (where used); deposit and withdrawal amounts and dates; account balance history; and any records of bonuses claimed or wagering activity. 33bdw does not store full payment card numbers; card transactions are handled by certified payment processors.
IP address, device type, operating system, mobile browser type, screen resolution, session timestamps, login history, and geolocation data inferred from IP address. This data is collected automatically when you access the Platform and is used for security monitoring, fraud detection, and Platform optimisation.
Records of all bets placed, games played, sports markets accessed, bet amounts, outcomes, and any self-exclusion, deposit limit or responsible gaming settings applied to your account. This data is retained for regulatory compliance, dispute resolution, and responsible gaming monitoring.
Records of all communications between you and the 33bdw support team, including live chat transcripts, email correspondence, and any dispute or complaint records. Mobile number provided at registration. Preferences and opt-in records for marketing communications where applicable.
3. How We Use Your Information
33bdw uses the personal data we collect for specific, legitimate purposes directly connected to the provision of our betting and casino services. We do not use your data for any purpose beyond those listed below without your explicit consent:
- Account creation, maintenance and authentication — to register your account, verify your identity, and authenticate your sessions on the Platform.
- Payment processing and financial record-keeping — to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa and Mastercard, and to maintain accurate financial records as required by applicable regulations.
- Regulatory compliance and KYC — to fulfil our identity verification obligations, conduct age verification (21+ requirement), and meet anti-money laundering and anti-fraud compliance requirements.
- Service delivery and Platform operation — to make betting markets, casino games, crash games and all other Platform features available to you and to ensure the Platform functions correctly on your device.
- Customer support — to respond to your queries, process complaints, and resolve disputes in connection with your account or any transaction on the Platform.
- Security and fraud prevention — to monitor account activity for suspicious behaviour, detect and prevent fraud, protect against money laundering, and maintain the integrity of the Platform for all users.
- Responsible gaming monitoring — to detect patterns of gambling behaviour that may indicate a problem, to apply account restrictions you have requested, and to fulfil our responsible gaming obligations.
Where 33bdw intends to use your personal data for a purpose not listed above, we will inform you in advance and, where required, obtain your explicit consent before proceeding. You may at any time withdraw consent to any non-essential processing by contacting [email protected].
4. Legal Basis for Processing
33bdw processes your personal data on the following legal bases, depending on the specific processing activity:
- Contractual necessity — processing required to provide the betting and casino services you have contracted for by registering an account, including account management, payment processing, and service delivery.
- Legal obligation — processing required to comply with applicable laws and regulations, including KYC verification, age verification, anti-money laundering checks, and record retention obligations.
- Legitimate interests — processing for fraud detection, security monitoring, responsible gaming oversight, and Platform improvement, where our legitimate interests in protecting the Platform and its users are not overridden by your data protection rights.
- Consent — processing for marketing communications and non-essential cookies, where you have provided explicit opt-in consent. Consent may be withdrawn at any time without affecting the lawfulness of processing carried out before withdrawal.
5. Data Sharing and Disclosure
33bdw does not sell your personal data to third parties. We may share your personal data only in the following circumstances and only to the extent necessary for the relevant purpose:
- Payment service providers — we share transaction data with bKash, Nagad, Rocket, Upay and card payment processors solely to process deposits and withdrawals. These providers are contractually bound to process your data only for the purposes of completing the relevant transaction.
- Game technology providers — we share necessary session and account identifiers with licensed game providers including Evolution Gaming, Pragmatic Play, Ezugi, Spribe and Microgaming to enable access to their games. No financial or identity data beyond what is technically required is shared with game providers.
- Fraud prevention and compliance partners — we may share data with third-party identity verification, anti-fraud and anti-money laundering service providers where necessary to fulfil our compliance obligations. All such providers are subject to appropriate data protection agreements.
- Law enforcement and regulatory bodies — where required by applicable law, court order or regulatory requirement, 33bdw will disclose personal data to relevant authorities. We will inform you of any such disclosure where permitted to do so by law.
All third parties with whom 33bdw shares personal data are required to handle that data in accordance with applicable data protection standards and are prohibited from using your data for any purpose beyond that for which it was shared. Where 33bdw engages sub-processors, they are subject to the same data protection obligations as 33bdw itself.
No Sale of Data: 33bdw does not and will never sell your personal data to advertising networks, data brokers, or any other commercial third party for marketing or profiling purposes. Your data is used exclusively to operate the Platform and fulfil our legal obligations.
6. Cookies and Tracking Technologies
The 33bdw Platform uses cookies and similar tracking technologies to operate core Platform functions, analyse usage patterns, and (where you have consented) deliver relevant promotional content. The types of cookies we use include:
- Essential cookies — strictly necessary for the Platform to function. These include session cookies that maintain your login state, security tokens, and cookies that enable payment processing. These cookies cannot be disabled without preventing you from using the Platform.
- Analytics cookies — used to collect anonymised or pseudonymised data about how users navigate and interact with the Platform. This data helps us identify technical issues, improve page load performance (particularly on 4G mobile connections common in Bangladesh), and optimise the game and betting interface.
- Preference cookies — used to remember your Platform settings and preferences (for example, language selection), so that you do not need to re-enter them on each visit.
You may control non-essential cookies through your mobile browser settings. Please note that disabling essential cookies will impair your ability to use the Platform. Most mobile browsers on Android and iOS allow you to manage cookies through the browser's privacy settings menu.
No Third-Party Advertising Cookies: 33bdw does not use third-party advertising or retargeting cookies. We do not share browsing data with advertising networks or allow third-party ad networks to place cookies on the Platform for profiling or retargeting purposes.
7. Your Data Rights
Subject to applicable law, you have the following rights in relation to your personal data held by 33bdw. To exercise any of these rights, please contact [email protected] with your registered username and a description of your request:
Request a copy of all personal data 33bdw holds about you, including your account information, transaction history and communications records.
Request correction of any inaccurate or incomplete personal data held about you. You may also update certain account details directly via your account settings.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. Note that certain data must be retained for compliance reasons even after account closure.
Request that 33bdw restricts processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or where processing is unlawful but you do not want erasure.
Object to processing of your personal data where 33bdw relies on legitimate interests as the legal basis, including for responsible gaming monitoring and fraud detection purposes.
Request a structured, machine-readable copy of personal data you have provided to 33bdw where processing is based on your consent or on contractual necessity, so that you may transfer it to another service provider.
33bdw will respond to all data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before fulfilling a request. Where a request cannot be fulfilled — for example, because the data must be retained for legal compliance — we will explain why.
8. Data Retention
33bdw retains personal data only for as long as is necessary for the purposes described in this Privacy Policy, or as required by applicable law. The following general retention periods apply: account data is retained for the duration of your active account and for a period of five years following account closure; financial transaction records are retained for a minimum of five years following each transaction to comply with anti-money laundering and financial record-keeping obligations; KYC verification documents are retained for five years from the date of verification or from account closure, whichever is later; communications records are retained for three years from the date of the communication.
Where 33bdw no longer has a legal or operational basis to retain your data, it will be securely deleted or anonymised. Anonymised data (data from which you can no longer be identified) may be retained indefinitely for aggregated statistical analysis purposes. If you request erasure of your account, 33bdw will delete all personal data not subject to a mandatory legal retention requirement within a reasonable period following your verified request.
9. Data Security
33bdw implements technical and organisational security measures appropriate to the risk level of the personal data we process. These measures include SSL/TLS encryption for all data transmitted between your device and the Platform, encryption of sensitive data at rest within our systems, access controls limiting staff access to personal data on a need-to-know basis, regular security assessments of Platform infrastructure, and monitoring for unauthorised access attempts.
While 33bdw takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security against all possible threats. In the event of a personal data breach that poses a risk to your rights and freedoms, 33bdw will notify you without undue delay as required by applicable law and will take immediate steps to contain and remediate the breach.
Your Responsibility: You are responsible for keeping your account login credentials confidential. Never share your password with anyone. If you believe your account has been compromised, contact 33bdw support immediately at [email protected] so that we can secure your account without delay.
10. Payment Data and Financial Security
All financial transactions on the 33bdw Platform are processed via certified payment providers. When you make a deposit or withdrawal using bKash, Nagad, Rocket or Upay, the transaction is processed directly through the relevant mobile financial service provider's infrastructure. 33bdw receives confirmation of transaction completion but does not store your mobile wallet PIN, OTP, or full mobile number beyond what is necessary to identify your account and verify the transaction.
Where card payments via Visa or Mastercard are used, card data is handled by a PCI-DSS compliant payment processor. 33bdw does not store full card numbers or CVV codes on its own systems. Tokenised card references may be stored to facilitate repeat transactions where you have provided consent, but these tokens cannot be used to make payments outside of the authorised processing environment.
11. Marketing Communications
33bdw may send you promotional communications about bonuses, new game launches, seasonal promotions (including Eid, BPL and IPL special offers), and Platform updates where you have opted into receiving such communications at the time of registration or subsequently via your account settings. Marketing communications are sent via SMS to your registered mobile number or via in-Platform notifications only. 33bdw does not send marketing emails to external email addresses.
You may withdraw your consent to receive marketing communications at any time by updating your notification preferences in your account settings or by contacting [email protected]. Withdrawal of marketing consent does not affect your ability to use the Platform or receive essential service communications such as transaction confirmations and security alerts.
12. Children's Privacy and Age Restriction
The 33bdw Platform is strictly intended for adults aged 21 and above. 33bdw does not knowingly collect personal data from any person under the age of 21. If we discover or are notified that we have inadvertently collected personal data from a person under 21, we will immediately suspend the relevant account and delete the associated personal data in accordance with our data retention policy.
21+ Strictly Enforced: If you are a parent or guardian and believe your child has registered on the 33bdw Platform, please contact us immediately at [email protected]. We will verify the account, suspend access without delay, and permanently delete the minor's personal data from our systems.
13. Changes to This Privacy Policy
33bdw reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or Platform features. Material changes to this Privacy Policy will be communicated to registered users via their registered contact details before the changes take effect, where reasonably practicable.
The most current version of this Privacy Policy will always be available at 33bdw.app/privacy-policy. The date at the top of this page reflects when this policy was last updated. By continuing to use the Platform after a revised Privacy Policy has been posted, you accept the updated terms. If you do not accept the revised Privacy Policy, you must stop using the Platform and may request account closure.
14. Contact Us
If you have any questions, concerns or requests relating to this Privacy Policy or the way 33bdw handles your personal data, please contact our support team. We are committed to responding to all privacy-related queries promptly and transparently.
Contact email: [email protected] — please include your registered username, your account details, and a clear description of your privacy query or request. We aim to acknowledge all privacy queries within 48 hours and to resolve them within a reasonable period thereafter.
Questions About Your Privacy?
Our support team is here to help with any data or privacy query. You can also review our FAQ, check our Terms and Conditions, or log in to manage your account settings.
View FAQ Terms & Conditions Login to Your Account